A nonprofit leader in the high-impact fields of community development and microfinance, Accion is dedicated to helping entrepreneurs realize their dreams and fuel increased economic opportunity and mobility through business ownership. Since 1994, Accion has infused more than $102 million in the growth and success of more than 7,000 small businesses across Arizona, Colorado, Nevada, New Mexico, and Texas.
We are looking for a full time bilingual (English/Spanish) Client Ambassador to join our growing client services team. Client Ambassadors provide outstanding customer service and client satisfaction, acting as the first point of contact for new and existing clients.
- Provide a fantastic first impression of Accion by going the extra mile for each client, anticipating their needs, and treating them as though they’re most important;
- Serve as a knowledgeable and helpful go-to resource for current and prospective clients;
- Answer incoming client service requests by phone and email, taking loan applications, answering questions, and directing to the appropriate team member for follow up.
- Provide a sense of validation, connection and warmth in every client interaction; and
- Enthusiastically uphold Accion’s organizational values of passion, pioneering spirit, integrity, excellence and accountability.
- Must have a passion for increasing economic opportunity and access to capital;
- Bachelor’s degree and three years of relevant experience in accounting, banking or lending in a customer service role preferred;
- Must be comfortable interacting with clients over the phone and by email;
- Superb interpersonal and problem-solving skills with the ability to deliver outstanding customer service and results;
- Excellent attention to detail and accuracy;
- Highly organized and accountable with excellent follow-through;
- Embraces rapid change; and
- English/Spanish fluency preferred.
Accion offers an excellent total compensation package, including competitive base salary, the opportunity for exciting incentive pay, and an attractive benefits package.